Shipping policy

SHIPPING POLICY

1. Order processing All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day.

2. Delivery time All orders ship from our international fulfillment center. Estimated delivery time to the United States is 4-10 business days, not including processing time. In rare cases, delays may occur at customs or with the local carrier, which is outside our control. If we learn that your order can't ship within the stated time, we'll let you know by email.

3. Shipping costs We offer free shipping on all orders to the United States.

4. Customs, duties and taxes All import duties and taxes are included in the price. You won't pay anything extra on delivery.

5. Order confirmation and tracking After placing your order, you'll receive an order confirmation by email. Once your order ships, you'll receive a shipping confirmation with a tracking number so you can follow your package. Can't find the emails? Please check your spam folder. If you still can't find them, contact us and we'll help.

6. Incorrect address and unclaimed packages Please make sure your shipping address is correct before completing your order. If you notice a mistake, contact us as soon as possible. We can only change the address before the order has shipped. You are responsible for providing correct shipping details and for receiving or picking up your package according to the carrier's instructions. If a package is returned due to an incorrect address or because it wasn't picked up, contact us at support@heathoodie.com and we'll help you.

7. Lost, damaged or missing packages Tracking information may sometimes pause for a few days while your package is in transit or going through customs. This is completely normal. If tracking hasn't updated for more than 10 business days, if your package arrives damaged, or if tracking shows "delivered" but you haven't received it, please contact us within 14 days of the expected delivery date. For damaged items, please include a photo. We'll look into it with the carrier and, where appropriate, send a replacement at no extra cost or give you a full refund.

8. Contact Questions about shipping or delivery? Email us at support@heathoodie.com and we'll be happy to help. We usually reply within 24 hours on business days.