Refund policy
REFUND POLICY
Not happy or want to return your order? Thanks for shopping with us! If something isn't quite right, we'll make it easy for you.
📧 Contact us at support@heathoodie.com. We usually reply within 24 hours on weekdays.
30-day returns You can return your order within 30 days of delivery, for any reason. Items must be sent back within 14 days after you contact us.
✅ Easy returns in 4 steps
- Email us with your order number
- Tell us the reason (e.g. "didn't fit", "damaged")
- Let us know if you'd like a refund or a replacement
- Wait for our return instructions. Please don't send anything before contacting us.
🔁 Damaged, defective or wrong item? Contact us within 14 days of delivery and include a photo. We'll send a replacement free of charge or give you a full refund, including all shipping costs. In most cases you won't need to send the item back.
📦 Return shipping (change of mind) If a return is needed, the customer pays for return shipping. We recommend using a trackable shipping method.
Condition of returned items You may handle and try the product as you would in a store. Items should be returned complete with all accessories and, if possible, in the original packaging. If an item has been used beyond that, we may deduct an amount for the reduced value.
Bundles and free gifts If you return only part of a bundle or multi-pack, the refund is based on the discounted bundle price. Free gifts must be returned together with the items they came with.
💰 Refunds Refunds are issued to your original payment method within 72 hours after we receive the item, or after we approve your request if no return is needed. It may take up to 10 business days for the money to appear, depending on your bank.
❌ Missed deliveries and unclaimed packages Please double-check your shipping address at checkout. If a package can't be delivered because of an incorrect address, or isn't picked up in time, we can't offer a free reshipment or a full refund. Contact us and we'll do our best to help: we can reship the order for the cost of shipping, or refund the item minus return shipping if the package comes back to us.
🛑 Cancellations Contact us as soon as possible. Orders that have already shipped can't be cancelled, but you can still return them under this policy.
Your legal rights This policy does not affect your statutory rights under applicable consumer protection laws.